Crypto exchange Kraken is responding to an extortion attempt after discovering two separate incidents where support staff accessed limited client information.
The company identified two instances of unauthorized insider access involving personnel with access to customer support data. Criminals subsequently used this information to attempt to blackmail the exchange.
Kraken Chief Security Officer Nick Percoco stated that the company's core systems and user funds were never compromised during these incidents. The exchange has refused to meet the extortionists' demands.
Limited scope of data exposure
According to Kraken, the breach affected approximately 2,000 accounts. This figure represents only 0.02 percent of the exchange's total user base.
The compromised information was restricted to specific support-related data rather than full account credentials or private keys. Kraken is currently working with global law enforcement agencies to investigate the breach and the extortion attempt.
The incident highlights growing security risks associated with internal access permissions within large-scale digital asset exchanges. Kraken continues to monitor its internal systems for any further unauthorized activity.
